1. Nail the First Impression

First impressions start before the guest even walks through the door.

✅ Quick communication:
Respond to every inquiry fast (ideally within an hour).

✅ Clear instructions:
Send an easy-to-read check-in message with:

• Address
• Check-in time
• Smart lock code or key instructions
• Parking details

✅ Friendly tone:
Warm, welcoming communication puts guests at ease immediately.

2. Set Expectations Clearly (and Early)

Surprises are the #1 killer of 5-star reviews.
It’s better to over-communicate upfront than to have guests discover something they didn’t expect.

✅ Be crystal clear about:

• House rules (and why they exist)
• Parking situation
• Any quirks of the property (older A/C units, narrow driveways, etc.)
• What’s included (and what’s not)

✅ Tip:
Make your listing description honest but positive.
Example:
Instead of “Tiny kitchen,” say “Cozy kitchen perfect for simple meals.”

3. Deliver a Sparkling Clean Space

Nothing tanks a review faster than a dirty Airbnb.
In fact, cleanliness is the #1 category guests rate you on.

✅ How to guarantee it:

• Use a professional cleaner (or a management company like JaxBNB)
• Create a checklist for every turnover (bathrooms, kitchens, baseboards, etc.)
• Always inspect after cleaning (or have someone do it)

✅ Pro tip:
Fresh linens, spotless floors, and sparkling bathrooms leave the strongest positive impression.

4. Add Thoughtful Touches

Small, inexpensive touches go a long way in making guests feel special.

✅ Easy wins:

• Leave a personalized welcome note
• Offer free coffee, tea, and snacks
• Provide a local guidebook or tips for favorite restaurants
• Stock spare toiletries (toothbrushes, toothpaste, razors)

✅ Remember:
Guests don’t remember what you spent — they remember how you made them feel.

5. Communicate Proactively During the Stay

Don’t wait for a problem — check in lightly after arrival.

✅ Example message:

“Hi [Guest Name], just wanted to make sure you got in okay! Let me know if you need anything to make your stay more comfortable.”

✅ If an issue pops up:

• Respond immediately
• Apologize and offer a solution without arguing
• Fix it fast and exceed expectations if possible

✅ Guests forgive small issues — if they feel cared for.

6. Ask for the Review (the Right Way)

Most guests who had a great stay want to leave a good review — they just need a little nudge.

✅ How to ask politely:

“Thank you so much for staying! If you have a moment, we’d truly appreciate it if you could leave us a review. We’re a small, local business, and your feedback means the world to us!”

✅ Airbnb automatically sends review reminders — but a personal touch makes a difference.

Final Thoughts

5-star reviews aren’t just about the property — they’re about the total guest experience.

If you consistently:

• Communicate clearly
• Set the right expectations
• Deliver a flawless, clean home
• Add thoughtful details
• Handle small issues fast

⭐ You’ll build a rock-solid reputation — and enjoy more bookings, higher rates, and loyal repeat guests.

At JaxBNB, we’re experts at creating unforgettable guest experiences that lead to consistent 5-star reviews — without the host stress.

👉 Contact JaxBNB today at info@jaxbnb.com or 904-242-6988 to see how we can help you maximize your property’s reputation and profits.