Airbnb’s 2025 Policy Updates: Essential Guide for API-Integrated Hosts

ByTyler Collins
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As of April 17, 2025, Airbnb has implemented significant policy changes that directly impact hosts utilizing API-integrated Property Management Systems (PMS). These updates aim to enhance transparency, security, and compliance across the platform. Here’s what you need to know to ensure your operations remain seamless and within Airbnb’s guidelines.​

🔑 Key Policy Changes Affecting API-Integrated Hosts

1. Mandatory Acceptance of Updated Terms

All users who created their Airbnb accounts before February 6, 2025, are now required to review and agree to the updated Terms of Service and Privacy Policy. Without acceptance, you won’t be able to book stays, receive bookings, or manage reservations. ​

2. Enhanced Fee Transparency

Airbnb now mandates that all mandatory fees—such as cleaning, pet, resort, or management fees—be included in the listing’s nightly rate or specified in Airbnb’s designated “Additional Charges” fields. Previously, some hosts listed these fees in descriptions or collected them separately, but this practice is no longer acceptable. ​

3. Restrictions on Off-Platform Transactions

Airbnb has tightened its policies to prohibit any off-platform dealings. This includes collecting payments outside Airbnb’s system, offering discounts or incentives for direct bookings, and sharing personal contact information before a booking is confirmed. All communications and transactions must occur within Airbnb’s platform to ensure compliance. ​

4. Use of the Resolution Center for Optional Services

Services like mid-stay cleaning, parking, or pool heating must be clearly mentioned in the listing description or house rules and paid for through Airbnb’s Resolution Center. This ensures that all additional services are documented and processed within Airbnb’s ecosystem. ​

5. Elimination of Direct Security Deposits

Hosts can no longer collect security deposits directly from guests. Instead, Airbnb encourages reliance on its AirCover program for protection against damages. ​

6. Restrictions on Third-Party Tools

Airbnb has clarified that requiring guests to use third-party tools or apps for access or communication is prohibited. This includes mandatory app downloads for property access, guest portal logins that gate entry, and review collection through third-party platforms. Optional tools like digital guidebooks are permissible, provided they are not essential for entry or communication. ​

🛠️ Specific Considerations for API-Integrated Hosts

Security Deposits

While Airbnb generally prohibits hosts from charging security deposits, an exception exists for API-integrated hosts. These hosts can set a security deposit using Airbnb’s “offline fees” feature, ensuring that deposit requirements are clearly communicated to guests during the booking process. ​Airbnb

Identity Verification

Airbnb mandates identity verification for all users. API-integrated hosts can enhance this process by employing third-party services like Superhog (now Truvi) or Safely, provided:​YouTube

  • The additional verification occurs after a booking is confirmed.
  • The requirement is clearly stated in the listing description.
  • The process complies with data protection laws. ​

✅ Action Steps for Compliance

  1. Review and Update Listings: Ensure all mandatory fees are correctly listed in the appropriate fields.
  2. Audit Communication Channels: Verify that all guest communications occur within Airbnb’s platform.
  3. Adjust Optional Services: Manage optional services through Airbnb’s Resolution Center.
  4. Remove Direct Security Deposits: Eliminate any processes for collecting security deposits directly.
  5. Evaluate Third-Party Tools: Ensure any additional tools are optional and do not hinder guest access or communication.